24 / 7 Support
Maintenance
Monitoring
Security
Projects & Planning
Network Management
Vendor Management
24 / 7 Support
Unlimited phone support
Help from a real person is always available. Call our toll free line ( 866-520-6414 ) and you'll be in touch with your dedicated support representative whenever a computer related question comes up. Whether you are seeking desktop support or you have a server that is flashing a blue screen,you are just a call away from support.
Unlimited Remote Control Support
Save time and trouble by using our secure "remote control" software to invite Lights Out Management to your office. Within seconds a Lights Out Management technician has the ability to take control of your desktop and either through an online chat or a phone call you can walk a technician through your problem or question while you watch them work. Over 80% of support issues are resolved with a “remote session”.
Unlimited On-site support
Should you need onsite assistance, we will dispatch a technician to your location.
Emergency After hours support
We aren't called Lights Out Management for nothing, we are working 24/7 to make sure your business is functioning when you are.
Service Availability Monitoring
We'll monitor the key services on your network to ensure their availability to your business. If something isn't working properly, we'll most likely know before you will.